Thursday, March 18, 2010
Bleeding Heart Bakery Strikes Back . . . Again . . .
Michelle Garcia of Bleeding Heart Bakery (Photo: Bill Lambert)
From what I remember about Bleeding Heart Bakery owner Michelle Garcia, she's a fighter.
When some posters on the Chowhound message board went in hard on her Roscoe Village bakery in 2007, she immediately struck back.
And now, according to the Chicago Tribune, she's doing it again as BHB's one of 10 businesses in the country to join a class-action lawsuit against Yelp:
"Of the raft of lawsuits and plaintiffs, Garcia says, 'Well, it is about time this happened. We felt very alone for a long time. We heard that others were upset, but just got ridiculed over and over by Yelpers for 'crying wolf' when we weren't...Now, look, everyone else is saying the same thing. Damn, it feels good.'"
The comments section in the Tribune article is particularly interesting as there's support for Garcia and detractors . . .
UPDATE: Garcia just posted a statement on Facebook on the Yelp lawsuit:
"BHB on The Yelp Lawsuit: This is the only statement we will be making:
It is true, we have joined a class action lawsuit re Yelp's extortion tactics. This suit has nothing to do with bad reviews, or reviewers, that is a completely seperate problem that probably will never go away. We are aware that this all may seem petty and vindictive, however, this lawsuit is helping small business' stand up for themselves and there is plenty to back us all up.
We will no longer be publicly discussing this issue as we have spent the last 24 hours being harassed and abused by folks who were just looking for another outlet to hate us in or have never met any of us or been to our shop. We have consistently apologized to anyone we had ever angered on yelp wether it be private or public and we no longer wish to be raked over the coals by folks who do not have any of the facts or just are simply angry and happy to see other people suffer, no matter who they are.
We care very much for our customers and how they feel, our business is built on honesty and openess, not on hatred and lies. We do not wish to be a part of any public pissing contest, not only for the obvious reasons, but also because we just won a Food Network Challenge and we are BUSY! (insert happy dance here).
Thank you to everyone who has publicly supported us and also to those who support us simply by coming in smiling day after day.
This is a bakery, not a drama club, we urge the 'haters' to move there energy elsewhere."