Tuesday, March 29, 2011
Schwa Reso System Still Frustrates Diners
Exterior of Schwa photo via NBCChicago.com
In 2009, 312DD and NBCChicago.com teamed up to snag the first-ever look inside eccentric Wicker Park sensation Schwa.
Its focus was also on the difficult reservation system, which by now, should be better. Or that's what I thought until I got this email Tuesday from a reader:
"This happened to a friend of mine and to me personally.
"My friend made a reservation, and was canceled about 3 hours before the scheduled dinner. Her out-of-town guest had stayed an extra night in a hotel (she lives in Canada) to go to Schwa.
"During the call with Schwa about the cancellation, my friend thought fast and secured another reservation. This second reservation (this time I was invited as part of the party) was canceled about 2 hours before scheduled for dinner. My fiancé had already decanted wine worth more than $100. It was our last bottle from our trip to Portland, Ore., wine country.
"What's troubling is that there are comments on Yelp that indicate that even though we were told by Schwa the cancellation was due to a water main break (or oven malfunction, can't remember which cancellation excuse they used for which reservation), the restaurant WAS open that evening and people dined there!!
"What are your thoughts on this? If it's true that they cancel on people using false excuses, do you think this is right?"
My response to her:
"I get more complaints about their reservations issues than anything else, and NO I do not think it is right. I'm sorry that this has happened to you and your friends, and I hope you were able to enjoy your wine elsewhere at a good spot.
"I'm really disappointed to hear that they didn't give you more advance notice as well as reschedule you with a nice gesture that would make you want to come back. That is very disappointing."
A restaurant that's up for a Beard nom should know better . . .